Privacy Policy

Last updated: 28 March 2026

1. Introduction

Cool Earth Aircon ("we", "us", "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://www.coolearth.com.sg or engage our aircon servicing services.

By using our website or services, you consent to the practices described in this policy. We operate in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, phone number, email address, and residential or business address when you contact us, book a service, or submit an enquiry form.
  • Service Information: Details about your aircon units, property type, service requirements, and service history.
  • Communication Records: WhatsApp messages, emails, and phone call records related to service bookings and enquiries.
  • Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website, collected through cookies and analytics tools.
  • Payment Information: Payment method details when you pay for our services (processed securely through our payment providers).

3. How We Use Your Information

We use your personal information for the following purposes:

  • To provide, maintain, and improve our aircon servicing and repair services.
  • To communicate with you regarding bookings, service updates, quotes, and invoices.
  • To send service reminders and maintenance schedules (with your consent).
  • To respond to your enquiries and provide customer support.
  • To process payments and maintain accounting records.
  • To improve our website, services, and customer experience.
  • To comply with legal obligations and resolve disputes.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

  • Service Partners: Technicians and subcontractors directly involved in providing your requested services.
  • Payment Processors: Secure third-party payment providers for processing transactions.
  • Analytics Providers: Google Analytics and similar tools to help us understand website usage (anonymised data).
  • Legal Requirements: When required by law, regulation, or legal proceedings.

5. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

  • Essential Cookies: Required for the website to function properly.
  • Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
  • Marketing Cookies: Used to deliver relevant advertisements (e.g., Google Tag Manager).

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Service records are typically retained for 7 years for warranty and accounting purposes.

8. Your Rights

Under the PDPA, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete personal data.
  • Withdraw consent for the collection, use, or disclosure of your personal data.
  • Request deletion of your personal data (subject to legal requirements).

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, Google Maps). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: